Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

What age ranges do your toys cater to?

Our toys are designed to cater to a wide range of ages, from infants to teens. Each product listing provides age recommendations to help you find the perfect toy for your child's developmental stage.

Are your toys tested for safety and quality?

Absolutely, safety and quality are our top priorities. All our toys undergo rigorous testing to ensure they meet or exceed industry standards for safety and durability. You can shop with confidence, knowing that our toys are carefully selected for their exceptional quality.

What are your shipping fees and delivery times?

We offer free shipping on orders over $100 USD. Delivery times vary by destination but typically take between 5 – 15 business days depending on your location.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us immediately at Support@kiddokat.com. Once your order has been processed or shipped, we may not be able to make changes.

Can I return or exchange a toy if it's not suitable?

Yes, we have a hassle-free return and exchange policy. If a toy doesn't meet your expectations, you can return it. Please refer to our Returns and Exchanges page for more details on the process.

Will I receive a tracking number?

Absolutely! Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your package in real time.

Are the product photos accurate?

We do our best to ensure all images reflect the actual products. However, colors may vary slightly depending on lighting and screen settings.

Didn't find what you were looking for? Feel free to contact us at any time.